Frog Song Organics Community Supported Agriculture (CSA)
Membership Agreement – Terms & Policies
Effective for Memberships beginning on or after July 1, 2017
CSA is a partnership between community members and the farmers that feed them. Members make a financial or work commitment to the farm, and together we produce high quality produce grown in an ecologically and socially responsible manner. All fresh fruits and vegetables are from our farm and are Certified Organic to USDA standards by Quality Certification Services. 100% of the fresh produce is grown on our farm. We are not a buying club. In the event we decide to substitute anything due to an extreme weather event, we would inform you of exactly where the item came from. We value transparency and authenticity in food sourcing. Our eggs and meat are not certified organic and not labeled for resale or human consumption (please feel free to ask us for more info on this).
General Info – What the Farm provides:
- Individual Shares – At least 7 items each week
- Pay As You Go Subscription – Approximately 9 items each week
- Family Shares – At least 13 items each week
- Weekly email newsletter listing your produce and recipes on how to use produce
- Re-useable plastic tote or bag for your share which must be returned each week. You may also bring your own bag to take home the items in your share.
**New for 2017 – we will be using washable, reusable crates, and there is a $24 deposit included in the share cost. This will be returned at the end of the season if you do not renew, or you can elect to roll it over to the next season’s deposit.**
- Access to where your food is grown and the people who grow it. The farm is open to member visits by appointment or on scheduled farm tour days.
Your membership is an investment in the farm. We will do our absolute best to produce a wide selection of high quality produce for you throughout the course of your membership. In the event of crop failure due to weather or pest issues, the quality, quantity, and selection of produce available may vary. We cannot guarantee the availability of a specific crop on a specific date. If crops are less abundant in one given week, we will aim to make up for the value of your box in a future distribution, so that you receive the full value of your membership over the course of the season. The value of each box week to week may not be exactly equivalent. Our goal is to make the value of the food you receive during the period of your membership equal to or greater than the cost of the membership, based on farmers market prices. When we have abundance of an item, you will see more of it in your box. When particular items are less abundant, your share of those items may be smaller. In past years, members have enjoyed a dividend of 5%-10% on the produce they received as compared to what they paid over the course of the season.
We may be able to accommodate some restrictions if you inform the CSA coordinator by email at the time you join of the item you cannot consume. If you cannot or will not eat a wide variety of produce, we do not recommend participation in a CSA membership program. Instead, we encourage you to shop for what you want at the market or use our online custom ordering option.
We are not able to custom pack boxes for each member based on personal preference.
Item Exchange (Swap) Policy
If you are allergic to an item, please let our CSA Coordinator know when you join. We can accommodate allergies within reason. If you are allergic to an entire family of vegetables like brassicas or nightshades, we do not recommend the CSA Membership. Instead, please order a custom box. We are no longer offering swapping or exchanges for CSA items. If you would like to choose your own items, please place customized orders online anytime you wish, using a credit card or Pre-Paid Member Credit. All CSA Members and Pre-Paid Credit Members get 5% off their online orders (not including egg/pork shares). You can still pick up at any CSA location or farmers market with a pre-paid online order. Thank you for understanding, this streamlines our farmers market operations and accounting.
Your share will be available for pick up each week only during the day and time you select. Unclaimed shares will not be held past your scheduled pick up time. You are welcome to arrange for family or friends to pick up your share for you, you do not need to inform us. Just send them to claim your share.
You may schedule a “delivery hold” by email with a minimum of two-day notice to cancel any distribution and receive credit for the value of that week’s share. Log into your account to schedule a hold. Go into your shopping cart and select “CANCEL ORDER.” It will only cancel your order for that week. Each week, the shopping period “opens” on Friday morning for the following week. You may cancel anytime between FRIDAY morning and your order deadline.
For example, if your pick up is on Wednesday, the hold deadline is Monday. Credit may be used to purchase fresh produce and other goods from the farm until the end of your membership period. If unused before the end of your membership period, it may be rolled over and applied for a future membership.
Credit expires two months after the end of the CSA Season (August 2018).
Flowers, Egg Shares and Extra Item Add-Ons
You may add items such as pickles, flowers, eggs, etc on a one-time basis to your CSA share using the online ordering system. The order deadline is two days before your pick up. You must have a credit card on file to pay for add-on items, which we will run after you have received the item. Most of our pick up sites cannot accept payments.
Payments: Payment is due in full at the time you join.
Minimum Registration Requirements
We require a minimum registration of 12 members to serve most pick up locations. In the event that your selected site does not reach the minimum number of members, you may choose to receive a refund for your share or select a different pick up location.
No refunds are available for CSA memberships or unclaimed shares. If you miss a pick-up you do not receive double the next week. We will donate unclaimed shares to local shelters/service providers, farm staff meals, delivery site hosts, or volunteers. Memberships are transferable to other people. If a weekly pick up becomes impossible for you, you may transfer the balance of your share to Credit and use it to shop at the farmers market or order online.
*In the event that extenuating circumstances result in a refund, the refund will be for the membership fees paid less any credit card/electronic processing fees, and a $20 processing fee for each season cancelled to cover administrative staff time.
*In the event that we have to cancel delivery service to your location, you have the option to receive a refund for the remaining value of your share or switch to another location.
Workplace Delivery Sites
You may receive a refund if you are no longer employed at the pick up site. You may also opt to change your pick up location to continue receiving your share.
If you move out of state or have an extenuating circumstance, please contact us as we may be able to make exceptions to this policy on a limited basis.
Phone: (352) 468-3816