Membership, Subscription, Terms & Agreement

CSA is a partnership between community members and the farmers that feed them. Members make a commitment to the farm, and together we produce high quality produce grown in an ecologically and socially responsible manner. We value transparency and integrity in food sourcing, and we thank you for supporting your local food system.

We are a farm-based CSA, and our goal is to grow as much of the food in your share as possible on our own farm here in Alachua County. We also work with other partner growers to offer more variety to you and minimize risk due to weather, and to be able to offer organic food year-round.

Organic Certification

All of the produce grown at our farm in Alachua County, FL is USDA certified organic by Quality Certification Services. Our eggs, chicken and pork are not certified organic. They are raised on our farm, rotated on fresh pasture, and receive organic, soy-free feed. Eggs are currently not SNAP eligible due to Florida law, we sell them as pet treats under our feed master registration permit.

Partner Growers

We are partnering with other farmers to source items for your weekly “Farmer’s Choice” CSA boxes to expand our offerings. We partner with trustworthy sources who we personally visit and maintain relationships with to assure that they meet our standards of pesticide and herbicide free production. Occasionally, you may receive an item such as mushrooms or eggs which are not certified organic. This will be noted on the storefront, your email order confirmation and weekly items list inside your box. All products that we carry are produced without synthetic fertility, herbicides or pesticides, and are foods we trust to feed to our own family. 

You can select only certified organic items, or only items grown in Florida by selecting a Pre-Paid Credit Membership where you log in weekly to select the items you wish to receive.

Your Shares

**We DO NOT offer customization of Farmers Choice CSA Memberships.** Please use the Pre-Paid Credit Membership if you would like to customize your order each week.

Your membership is an investment in the farm. We will do our absolute best to produce and source a wide selection of high quality produce for you throughout the course of your membership. In the event of crop failure due to weather or pest issues, the quality, quantity, and selection of produce available may vary. We cannot guarantee the availability of a specific crop on a specific date. If crops are less abundant in one given week, we will aim to make up for the value of your box in a future distribution, so that you receive the full value of your membership over the course of the season. The value of each box week to week may not be exactly equivalent. Our goal is to make the value of the food you receive during your membership season equal to or greater than the cost of the membership, based on farmers market prices. When we have an abundance of an item, you will see more of it in your box. When particular items are less abundant, your share of those items may be smaller, but these items are allocated to our members first and foremost. There are also some items we do not sell online and only offer to CSA member such as certain special citrus varieties.

Your share will be available for pick up each week only during the day and time you select. Unclaimed shares will not be held past your scheduled pick up time and credits/refunds will not be issued for missed pick-ups. You are welcome to send family or friends to pick up your share for you, you do not need to inform us.

Delivery Hold & Credits

You may schedule a “delivery hold” through our online ordering system or by email with a minimum of three-day notice to cancel any distribution and receive credit for the value of that week’s share. For example, if your pick up is on Wednesday, the hold deadline is Monday. If you know ahead of time when you will be out of town, log into your account to schedule a hold, email us or call our office at 352-468-3816.

Credits due to holds will be used toward the following week’s CSA Share or may be used to purchase fresh produce and other goods from the farm. All credits are good for one year from issuance date. 

Pre-Paid “Your Choice” Memberships

Pre-Paid “Your Choice” Membership credits expire one year from purchase date.

Reusable CSA Boxes

When you join the CSA, you are allocated two (2) green, plastic reusable boxes that your share will arrive in each week unless your add-ons warrant us to pack your order in larger or multiple boxes.  Please, return the reusable boxes to your pick-up location each week or place them outside your home so that they may be cleaned, sanitized and re-used for the following week’s delivery.  

Egg Shares and Extra Item Add-Ons to the Farmer’s Choice Box

You may add items such as pickles, jam, coffee, eggs, etc on a one-time basis to your CSA share using the online ordering system. The order deadline is two days before your pick up by noon. You must have a credit card on file to pay for add-on items, which we will run after you have received the item(s). Members are responsible for their perishable items after delivery and we cannot guarantee exact delivery times. 

Please leave a cooler with ice packs if you will not be home.

Payments

Auto Renewal Policy

EFFECTIVE JULY 5TH, 2026

All CSA Memberships are on a continuous delivery model. The subscription lasts as long as you would like it to. If you decide to cancel your subscription, please let us know by calling the office (352)468-3816. Continuous CSA will go into effect July 5, 2026 with billing starting on July 2nd, 2026.

Cancellation is only available by calling the office and and speaking with a team member.

Due to your CSA subscription being a continuous model, upfront seasonal payments are not required. Your payments will be processed on a per box weekly basis one week prior to each share being created on Thursdays. If we are unable to process a payment due to insufficient funds or a declined card, we will contact you to update the payment method. If no payment is processed by Monday, your order will be cancelled for that week.

SNAP payment

We can accept SNAP payments, and utilize the Fresh Access Bucks matching program for a discounted rate. To pay with SNAP, please call our office to set up payment by SNAP. SNAP payments will be made weekly. 

Refunds/Cancellations

No refunds are available for unclaimed shares. Exceptions to this are in the event we need to cancel a pick up location. If you miss a pick-up, you do not receive double the next week. We will donate unclaimed shares to local shelters/service providers, farm staff meals, delivery site hosts, or volunteers. 

If you’re not able to pick up at the last minute due to life, feel free to send a friend to claim your share as long as the green bin gets returned.

Thank you so much for electing to support local & organic agriculture in our community with your membership! If you have any questions or concerns, please contact us:

Email: csa@frogsongorganics.com
Office Phone: (352) 468-3816

We appreciate your support of our farm!
– The Frog Song Team